- Who can access account information?
- What if I have never set up online access to my account?
- What if I have previously set up my online account access but forgotten my Login ID?
- What if I forgot my password?
- What are the system requirements for the Login ID and password?
- What features and information should I expect to see in my online account access?
- How often is the information updated?
- How do I know my account information is secure?
- When is the Account Access available?
- Who can make address and telephone number changes?
1. Who can access account information?
- Purchaser (account owner)
- Joint Purchaser (co-owner of account, if applicable)
- Information Release Individuals (persons to whom the purchaser has granted written access privileges to account information, but who cannot make any changes to the contract)
- Beneficiaries may access the account one year prior to the projected high school graduation date
2. What if I have never set up online access to my account?
If you have never set up online access to your account, you will be able to do this with the Purchaser's or Joint Purchaser's Social Security Number (SSN) or Taxpayer Identification Number, the account/contract number and your zip code. Click on the First-Time Account Set Up link provided on the Login page to set up first-time account access.
(The account number should be eight digits. Some older contracts established between 1996 and 2000 have 10-digit contract numbers. If you have a 10-digit contract number, please drop the first digit and the last digit to get your new eight-digit contract number.)
3. What if I have previously set up my online account access but forgotten my Login ID?
Please contact Customer Service at 1-800-445-4723, Option 2 for your Login ID.
NOTE: Some account holders may have used a Social Security Number (SSN) in the past as their Login ID. Enter that SSN in the Login ID on the Account Login. For security reasons, you will be prompted to change your Login ID from your SSN upon accessing your account.
4. What if I forgot my password?
Enter your Login ID on the Account Login and click the "Forgot Password?" button. You will be prompted to answer a security question you provided when you set up online access (such as Mothers Maiden Name). When the correct answer is provided, you will be able to reset your password.
5. What are the system requirements for the Login ID and password?
The Login ID must be at least 9 characters in length. Passwords must be a minimum of 8 characters with a combination of at least one number and one upper-case letter. Example: Monday12
6. What features and information should I expect to see in my online account access?
- Account information
- Cancellation Status
- Payment information (including automatic payments)
- Distribution information, including enrollment verification letters
- Transaction history
- Change your password
- Update mailing address, e-mail address or phone number
Note: You can still view your account online, even after your contract is cancelled. If your account status shows "Cancelled," you should expect to receive a check in 10-15 days. The amount of your refund will be shown on the "Distribution Information" page.
7. How often is the information updated?
The information, such as account balances, is updated by the end of the next business day.
8. How do I know my account information is secure?
Ensuring the security of account information through Account Access is a top priority. The following list identifies some important safeguards that have been established for your protection:
- Access to account information must be activated by the purchaser through creation of a password. The password must be used on each visit to access account information.
- It's important that you do not give your password to anyone.
- After you have logged into Account Access, your login will time out after 20 minutes of inactivity. You will be required to log in again to access your account information.
- The data associated with your account login travels over the Internet in an encrypted format called Secure Sockets Layer (SSL). This encryption standard allows data to be scrambled, protecting it from being intercepted and read as it travels over the Internet. Look for a closed lock symbol on your screen. This indicates a secure site.
9. When is the Account Access available?
Except for routine maintenance, the Texas Guaranteed Tuition Plan Web site is available to you 24 hours a day 7 days a week. The site can be accessed from the TGTP Web site.
10. Who can make address and telephone number changes?
- A contract purchaser may change the mailing address, telephone number, and email address for anyone on the contract (this includes purchaser, joint purchaser, and beneficiary information).
- A joint purchaser may only change his or her own mailing address, telephone number, and e-mail address (cannot change purchaser or beneficiary information).
- An information release individual may only change his or her own mailing address, telephone number, and e-mail address (cannot change purchaser, joint purchaser or beneficiary information).
Note: It is the responsibility of the purchaser to maintain up-to-date address and telephone information for the account.